Our Services

P2 Support provides full back-office support built specifically for home care agencies. Our core services cover the essential day-to-day operations that keep your agency running smoothly, while our add-on services give you extra coverage where you need it most.

OUR SERVICES

01 | Service Delivery Support

We help your day-to-day operations run smoothly by keeping shifts documented, monitored, and communicated clearly.

Clock-in / clock-out monitoring
Shift finalization & documentation follow-up
Inbound & outbound caregiver call support, including:
- Call-outs, lateness, clock-in/out issues
- Follow-up on no call/no shows
- Client notifications

02 | Billing & Payroll Support

We help your day-to-day operations run smoothly by keeping shifts documented, monitored, and communicated clearly.

Billing & collections support
Payroll processing support
Billing and payroll dispute resolution support

03 | HR Support

We help keep your team onboarded, compliant, and documented—without the overwhelm.

Employee onboarding support
Employee document compliance tracking & outreach
Training compliance tracking & outreach
Employee performance support

04 | KPIs + Data-Driven Insights

We provide reporting and operational insights so you can make decisions based on real data—not guesswork.

Scheduled vs. actual reporting
Billed vs. collected reporting
Compliance tracking (training + documentation)
Productivity and labor cost insights
Staffing requirement insights

Add-On Services (Optional Support)

Care Management Support

We help keep client processes organized from intake to discharge, while supporting service quality and follow-through.

Client intake processing (tasks, profile setup, schedule setup, file/home binder prep, etc.)
Client file management
Client satisfaction surveys
Discharge processing
Critical incident support (full incident documentation, complaints & grievances processing, and coordination)